Ellen W, Naperville, IL 2019/01/22 Rating "A"
Wonderful - did fantastic job
Donald L, Evanston, IL 2018/12/27 Rating "A"
Returned home one evening and the cable on one of the extension springs snapped off. Called the next morning and Paul arrived midday. Gave me the option of replacing the cables -- both would need to be replaced -- or converting the extension springs to a single torsion spring which is safer and quieter. Chose the latter, more expensive option. The garage door now runs smoothly and we feel far more safe with the torsion spring secured above the door...no more springs or cables potentially snapping and causing harm. Did call four days later because I noticed the door was dropping "hard". Brad, the owner, came out that same afternoon and adjusted the drop, at no additional cost. Works perfectly now!
Monica, LeK Chicago, IL 2018/12/03 Rating "A"
Terrific customer service. I called on a Sunday morning and left a voice mail message. Brad Hershey returned my call within 15 minutes and asked questions to trouble shoot my problem. He informed me of the labor cost over the phone and I set up an appointment. Eric the technician arrived the next day. He was professional and worked quickly. Eric first discovered that the door was set in a manual mode. He showed me how to put it back into regular mode so that the door would properly work with the garage door opener. Eric also opened up the cover to the garage opener to inspect the gears inside. They looked okay, so he went ahead and lubricated the parts to ensure they continue to work well. He noticed that three brackets on the door were cracked, so he replaced them. Eric also aligned the door sensors, but because they have been working irregularly, I asked him to replace them. That's when Eric discovered that at some point in time one of the sensors was replaced. He explained that the safety door sensors are packaged as a set of two and they should both be replaced at the same time. Overall, I was very pleased with the service and pricing from this company and would recommend them to other condo owners in my building.
Tamra S, Glenview, IL 2018/11/11 Rating "A"
Repairs were done quickly and well
Erik K, Chicago, IL 2018/10/15 Rating "A"
I had an old Torquemaster system from Wayne-Dalton that went bad. Parts are too hard to obtain so at Garage Door Corp's recommendation, I replaced the entire spring setup. I am glad I did because they used "standard" parts that can be easily serviced in the future. Garage Door Corp was knowledgeable, honest, competitively priced and responded quickly, I am very happy with the quick response, quality work, and affordable price.